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Welcome to the Co.Innovation Consulting blog. Here, you'll find articles pertaining to collaboration and innovation as well as news, links and other information that we hope will be of interest to you. If you find an item to be of particular interest, please feel free to share it with a friend. And, of course, your questions and comments are always welcome.

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Innovate to Solve Performance Improvement Problems

Performance improvement problems are everywhere and innovating is a superior way to solve them. Performance improvement is about improving the effectiveness or efficiency of a process or system. Or, to put it differently, it’s about devising ways to do a better job of something. Consider, for example, the performance improvement problems that a hotel executive […]

Customer Experience Management Drives Revenue

Customer experience management (CEM) is about creating value for customers in the form of experiences. A customer experience is a private event consisting of an intellectual or emotional response to one or more of the stimuli generated by a product or service offering. Properly practiced, CEM goes beyond simply creating one or two entertaining experiences—say […]